FAQ’s

Q:  How easy is it to change accountants, and why should I change?

A:  Different accountants will save you different amounts of tax and provide different levels of business advice and a different quality of service. If your present accountant doesn’t offer the type of service you want, and we do, then changing over to us is very simple. All it takes is one letter from you and we will take care of the rest. Your existing accountant is not usually allowed to charge you for providing the normal handover information.

Q:  You seem to offer a lot with high standards of quality. Are your fees expensive?

A:  No! We offer fixed fees linked to the value of what we provide. We openly admit that we are not the cheapest accountants out there, but as so often is the case, the cheapest usually turn out to be more expensive in the long run. However, we are not overly-expensive and we offer excellent quality for what we provide. Most importantly we won’t undertake work without agreeing the fee arrangements with you in advance so you always know where you stand.

Q:  I’ve just had my accounts completed and don’t need an accountant until next year. Is there any need to contact you now?

A:  Tax Planning is very important and ideally you would do it before the year even starts but after that, the earlier the better. The same is applicable to all areas of advice and our aim is helping you change for the better in the future, not just reporting what has happened in the past.

Q:  Will you come to visit us for an initial consultation?

A:  Yes. It can help us to visit you so we can see your business, books and records first hand. We are happy to invest our time in showing you what w can do to help you. Of course, you are welcome to visit us, if you prefer.

Q:  When and how soon can you come to see us?

A:  When is it convenient for you? Let us know when and we will do our best to accommodate. If you need to see somebody urgently, we will fit you in at the earliest date possible.

Q:  Is your fixed quote guaranteed for more than one year?

A:  It is not in our interest to scam you by giving you a low price just to get your business for the first year and then raise our fees afterwards. We want you to stay with us as a long term client who trusts us to do what we say we will do. We believe our quote is a fair, competitive amount and if the value of work stays the same our price will only be affected by the normal, small inflationary increases. Very occasionally there may be reason why the amount of work involved increased, whether it be your business is expanding or you are happy with our work in one area and you would like us to do more for your business,  but we would sit down and discuss the increases in work, and subsequently cost, with you. In cases where it is clear exactly what work is involved we can guarantee the fee for more than one year.

Q:  You seem to be offering so much that I’m just not used to from my present accountant. How do I know you will deliver?

A:  We pride ourselves on keeping our clients happy with our work. We have had years of experience dealing with a range of small, medium and large businesses and we know where our limits are. We will only offer what we know we can successfully deliver. That is our promise to our clients.